Fidelity Services Group
Cape Town, Western Cape
Permanent
Posted 15 February 2024 – Closing Date 22 February 2024
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Job Details
Minimum experience
Associate
Company primary industry
Security and Investigations
Job functional area
Administrative
Job Purpose
Guarantee effective completion of of all administrative obligations in the area.
Minimum qualifications and experience:
• Grade 12 or equivalent
• Great Verbal and written communication
• Minimum of 2 years experience in administration
• Computer literate- MS Office
Key Duties and Responsibilities:
• Occupant needs to collect quotes for allocated regions
• Make sure that qoutes are on listener
• Assign qoutes to a technician
• Prioritize call to improve traveling times for technicians
• Schedule jobs proficiently according to capacity and geographic area ( Servicing and Installations)
• Contact clients to schedule appointments and confirm bookings (including telephone technical bookings and control room bookings sheet)
• Help sales in booking Technicians
• Assisting JHB in sending job cards
• BNS and Insurance reports
• Scheduling installations
• Guarantee that all records are received from OTC are given to FLM for allocation to technicians
• Resolve all questions connected with scheduling right away and escalated complications
• Assist Technician, loading of Radios
• EHS assistance
• Technical assistance to clients
• Follow up on all jobs
• Guarantee Dept. runs productively by helping to relieve in the absence of a colleague
• Order, issue and control stock/stock warehouse responsiblities – help with stock take
• Help with technical invoicing
• Distribution of service and install stock to techs
• Any Adhoc task requested by Management
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