Amazon South Africa Jobs

Seasonal Work From Home 2023

Job ID: 230105574 | Virtual, South Africa
Join the Amazon Customer Service team and you can work from home!

Positions:

Customer Service Associate – Seasonal/Contract Role with a Fixed Term and Work from Home Arrangement
Seasonal employment with a contract lasting for three months.
Hourly Rate of Pay: 67.35 South African Rand

Locations:

Work from home in South Africa (Western Province, Gauteng, KwaZulu Natal, Eastern Cape, Free State, Mpumalanga, Limpopo, Northern Cape, and North West).

Our goal at Amazon is to become the business that is focused on satisfying its customers more than any other on the planet, and the multi-award-winning Customer Service team is an essential component in realizing that mission.
Our drive comes from the desire to provide the highest level of service possible to our clients;
As a result, you’ll notice that we take a unique approach to how we do things around here.
You won’t be required to memorize lines of dialogue or read from a script during this audition. Instead, we will provide you with the necessary training to enable you to solve problems for our customers.
You will bring your one-of-a-kind personality to each conversation with a customer and provide an exceptional support experience that our customers absolutely adore.

What responsibilities do you anticipate having as a Customer Service Associate?

As an Amazon Customer Service Associate, you have a very specific job purpose, which is to protect our customers from problems, answer their questions, and make them happy.
You will be the first point of contact for our customers in North America and the United Kingdom and will be responsible for responding to their inquiries via phone, chat, and/or email.
These inquiries may concern anything from orders and products to payment issues and website guidance.
Our Customer Service Associates make use of a wide range of tools in order to effectively navigate, research, and review potential solutions, as well as communicate with customers.

What time do you open and close?

This position requires working a variety of hours in order to accommodate the times of day when our clients require our assistance the most.
You will work overnight shifts, day shifts, and late shifts, and your work week will be a minimum of 40 hours, for example, four 10-hour shifts or five 8-hour shifts.
We schedule based on a variety of different shift patterns operating 24 hours a day, Sunday through Monday, so that we can meet the demands of our customers and provide excellent service.
You can expect to receive your work schedule at least two weeks in advance, and there is a possibility that your shifts will switch up every two weeks.
You may be required to work on a national holiday, in which case you will receive appropriate compensation.
As the beginning date of your new job draws nearer, you will acquire additional information regarding your precise schedule.

What kinds of credentials do we anticipate receiving from you?

18 years old is the minimum age requirement.
Have the legal ability to find employment in South Africa
Candidates must have a qualification equivalent to or higher than Level 4 of the National Qualifications Framework (NQF) or Grade 12 to be considered.
A minimum overall score of 50% is required, as well as a score of at least 50% on the English section.
Solid communication abilities in English, both orally and in writing (fluency in both preferred).
Work experience involving the use of a computer
The ability to work a variety of shifts from Monday through Sunday, all of which fall within a 24-hour period

Availability to work varying shifts, including early, late, overnight, weekend, and overtime as needed, as well as a willingness to do so.
You’re going to need a dedicated workspace that’s calm and free of interruptions (like an office with a table and chair).

Internet services that do not have a minimum download speed of 20 Mbps and an upload speed of 20 Mbps or higher (including ADSL, LTE, WiFi, and AirFiber) are not eligible for this role.
Please check to see that the address listed on your profile and the address listed on your statement are the same.
This is the address where you will be staying and working from.

What kind of experience is necessary?

1 or more years of experience working as a customer service associate, preferably in an inbound role, in a business process outsourcing (BPO) or contact center (Preferred), and/or
1+ years of experience working in a high-end retail environment providing customer service
What distinct advantages do you bring to the table?
Diligent, articulate, and attentive to the smallest of details
Always cordial and focused on the satisfaction of the patrons
Capacity for rapid learning and adaptability in the face of change
Ability to comfortably multitask in an environment with high levels of activity.

What advantages will be available to you?

Upon joining, you will be given training and given a full set of equipment to use during your time with the organization. In addition, we provide a variety of benefits, such as the following:
Internet access privileges
Discount available to Amazon employees
Training from industry professionals as well as ongoing chances to learn more and improve your abilities
If you believe that you would be a good fit for this position, then please click on the link provided below to begin the application process!

You will need to set aside three hours to finish the full application, which includes various tests that will determine whether or not you are qualified for the position.
Because the evaluation is incompatible with mobile devices, we strongly suggest that you take it on a laptop or desktop computer for the best possible experience.
You will have the ability to save your application in between each stage of the application process and return to it if necessary;
However, we strongly advise you to complete the process in one sitting whenever it is possible to do so.

In the event that we are successful, we will get in touch with you regarding the next steps!

Amazon is an employer that welcomes people of all backgrounds.
We are steadfast in our conviction that one of the keys to our company’s continued success is maintaining a diverse workforce.
Your previous work experience and general skill level are taken into consideration when making hiring decisions.
We value your enthusiasm for finding new things, inventing new things, simplifying things, and building things.

Amazon has always placed a high priority on ensuring the confidentiality of customer information as well as the safety of customer data.
Please refer to our Privacy Notice if you would like more information regarding the manner in which we collect, use, and share the personal data of our applicants.

Amazon places a high priority on the protection of your personal information and will only process it in compliance with applicable laws and regulations.
In particular, we will not disclose any of your personally identifiable information to any third party without first obtaining your permission, unless we are required to do so by an applicable legal mandate.
Your personal information will be stored in an electronic database that is managed by Amazon.com in the United States of America or one of its affiliates, unless you specifically state that you do not want this to occur.

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