CALL CENTER OPERATOR

Due Date
2022/07/13
Reference Number
TSE220706-5
Work Title
Call Center Operator
Specialty Unit/Division
Tsebo Facilities Solutions
Work Type Classification
Fixed Term Contract
Area – Town/City
Johannesburg
Area – Province
Gauteng
Area – Country
South Africa

ABOUT TSEBO
Tsebo Facilities Solution is searching for a Call Center Operator who will be mindful to be the principal telephonic resource to our client and to guarantee comprehension of the client’s requirements and address them in an effective and proficient way offering rapid goal inside set time spans. Open and close work orders on the IBM Maximo framework.

OBLIGATIONS AND RESPONSIBILITIES
Answer Calls
• Answer all helpdesk related calls in 20 seconds or less.

LOG CALLS
• Log calls precisely on the framework.
• Log guest subtleties.
• Log issue subtleties.
• Log area subtleties.
• Sort calls.
• Focus on calls.
• Allocate calls.
• Note every single pertinent detail and remarks.
• Near calamities when required.
• Screen calls according to SLA.

CLIENT FOCUS:
• Work with groups to create and keep a client centered mentality toward exercises, focusing on those that most firmly contribute toward further developing client
lifetime esteem
• Communicate with clients telephonically to give and handle data in light of requests, concerns and demands about items and administrations
• Stay up with the latest with business goals inside the climate
• Give guidance on broad changes and consistence inside the work environment the executives structure when required
• Work with cycles and methods so that functional efficiencies and execution are upgraded
• Take care of and resolve all client inquiries fortuitously or heighten when fundamental
• Follow up and finish all inquiries luckily
• Oversee struggle

ABILITIES AND COMPETENCIES
• MS Office Suite
• Information on hardware, materials and providers utilized in offices the executives.
• Great client affinity
• Fantastic listening abilities
• Fantastic composing abilities (spelling and language structure)
• Capacity to make an interpretation of a verbal discussion into composing precisely
• Capacity to manage perturbed clients
• Great using time productively
• Capability in English; information on extra dialects is an or more
• Ideally a comprehension of the FM climate however not a prerequisite
• Go to Phone Calls and Emails
• Logging client demands
• Logging Security and ATM demands
• Age work orders
• Dispatch work requests to Correct Supplier
• Handle and resolve inquiries luckily
• Raise exceptional solicitations for buy orders
• Offer “all in one resource” experience to the client

CAPABILITIES
Grade 12 (non-debatable) in addition to… .
PC proficiency
English talking invaluable
Least 3 years’ insight as a call place specialist in an offices the board climate.
Strategy
Tsebo is focused on safeguarding your own information as well as your freedoms connecting with the data in accordance with the arrangements of the material information security regulations.

As an organization we are focused on Employment Equity while enlisting inside and remotely. It is organization strategy to advance from inside at every possible opportunity. In this way, kindly know that interior competitors will be viewed as first prior to exploring outer candidates.

If it’s not too much trouble, note that Tsebo won’t charge people looking for business any expenses, whether for enlistment, application, organization or position.