Retentions Call Centre Agent

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Icebolethu Group (Pty) Ltd has an opening for a Retentions Call Centre Agent.
The position number is 100x.

DATE OF CLOSING: February 18th, 2023.

JRCAOO Is the reference of the post.
The type of contract is one with a set term.
Contract Duration: Six Months
Salary: Market Insurance is an industry that is related.
Location: in the Randburg neighborhood of Johannesburg

In the introduction, we mentioned that our goal is to become the industry standard for excellence in the funeral business.
The provision of services that are incomparable to those of any competitors drives the robust expansion of our business.

Retentions Call Centre Agent Duties:

Icebolethu is looking for qualified individuals to fill the position of a Call Centre Retentions Agent in our Johannesburg Call Centre.
Interested parties should submit their applications as soon as possible.
The incumbent will be responsible for carrying out responsibilities that support the Call Center.

Note that this is an internal as well as an external advertisement; as a result, it applies both to casual employees and to potential candidates found outside the company.

The following are some of the qualifications required for the position:

It is Beneficial to Have a Computer Certificate RE 1/ RE5 After Completing Grade 12
Qualification from an appropriate tertiary institution is advantageous.

Prior relevant experience is required for Retentions Call Centre Agent:

At least one to two years of experience working in sales or insurance

Competencies necessary for the Retentions Call Centre Agents:

Knowledge of the Microsoft Office Suite on computers
A strong ability to communicate is essential.
Powerful abilities in both negotiating and interacting with others
Having honesty as well as integrity
Superior abilities in both decision making and administration

Important Aspects of the Performance:

To guarantee an exceptionally high level of customer service within the scope of my responsibilities.
Maintaining compliance with the Service Level Agreement by attending to and resolving all client and customer inquiries.
Encourage overall customer satisfaction through the use of strategies.
Keeping track of client information, managing administrative tasks, communicating with other departments within the company, and coordinating these activities.

Preserving a positive working environment by cultivating positive working relationships with one’s fellow employees.
Ensure commitment to FAIS and FSCA requirements.
Keep operational efficiencies at their highest possible level based on productivity measures.
obtaining the desired level of sales as planned.
Customers can be increased by decreasing the number of cash-paying clients.

Applicants who are interested in working for Icebolethu and who adhere to the Employment Equity Act’s tenets are required to send a detailed curriculum vitae, as well as certified copies of their qualifications and an identification document, to the email address hr [email protected].

Icebolethu is an equal opportunity employer.
Please also include a motivational statement explaining how you meet each of the entry requirements listed above, and make sure to quote the reference number for the position.

Take note that:

Applications submitted after the deadline or without a reference number will not be taken into consideration.
Users of electronic mail are kindly requested to set their delivery options to “return receipt” as well as “confirm delivery.”
Only those candidates who have been selected for further consideration will be contacted.
You should take it as a given that your application was not successful if you have not been contacted within two days of the date the advertisement was scheduled to close.