Job Details
Department
Contact Centre
Minimum experience
Associate
Company primary industry
Automotive
Job functional area
Customer Service
Job Description
We have an exciting opportunity for a young and energetic person to join our Contact Centre at our Silver Lakes branch.
Duties and Responsibilities:
- Customer relationship-building management
- Provide customers with product and service information
- Problem-solving tasks during shift
- Handle and take full responsibility for customer-related queries
Key Competencies and Skills
- Strong verbal and written communication skills
- Must have a mechanical background in vehicles
- Listening skills
- Problem analysis and problem-solving
- Customer service orientation
- Teamwork
- Stress tolerance
Further requirements:
- Grade 12
- Minimum 2 years of experience in a customer care environment
- Technical/ mechanical background advantageous
- Previous motor industry experience
Package-related information:
- 15 Days Annual Leave
- Momentum FundsAtWork Provident Fund
- Market-related salary
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