Pretoria, Gauteng
R8 000 – R10 000 a month – Temp to perm
Full job description
Are you passionate about delivering exceptional customer service? My client, a leading UK-based company specialising in healthcare software and care, is seeking 5 Customer Support Consultants to join their dynamic team. This is a fixed term contract with the potential of going permanent.
If you have 2+ years of call centre experience within the BPO industry, this could be the perfect opportunity for you!
Location: On-site in Pretoria East
Salary: R10 000 basic + Commission on KPIs
Minimum Requirements:
- Completed Matric
- At least 2 years’ experience in a call centre environment in the BPO industry in a customer care consultant.
- AT least 1 year’s sales experience.
- Fresh desk experience.
- Clear, neutral English accent.
Job Description:
- Taking clients on a digital journey and supporting them.
- Dealing with and queries that arise.
- Dealing with clients telephonically, via email and via video.
- 30-35 tickets per agent per day.
- KPI: NPS = 10
- KPI: 95%+ FCR, First Response, Resolution & CSAT SLAs
For more information please contact:
Ergasia Placements
APPLY HERE: https://webapp.placementpartner.com/wi/vacancy/?id=ergasia&source=indeed&vacancy_ref=Pta000075
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