DEPARTMENT OF EMPLOYMENT AND LABOUR
Call Centre Agent Posts
The reference number for this job is HR 4/4/3/1CCA/UIF (X3 POSTS).
The annual salary will be R202 233.
Unemployment Insurance Fund, Pretoria, Is Located At The Center
CLOSING DATE : 02 October 2023 at 16:00
Call Centre Agent MANDATORY Requirements :
National Senior Certificate or its equivalent, such as Grade 12, is required.
0 to 6 months of prior work experience.
Call Centre Agent knowledge:
Principles of the Batho Pele.
The proper way to use a telephone.
System for call centers to handle operations.
Call Centre Agent Abilities :
Literacy in computer use.
Interpersonal, communication, and listening skills are all essential.
centered on the needs of the patron.
THE DUTY OF Call Centre Agents :
Taking care of incoming phone calls (inbound calls).
Take care of calls that are going out (outbound).
Keep the employer’s database up to date.
Conduct an analysis of the quality of the calls that were received and make recommendations regarding Standard Operational Measures.
Ms. ZW Chauke can be contacted at the following number: (012) 337 1886.
MULTIPLE APPLICATIONS:
Post Office Box 1851, Pretoria, 0001
Or hand delivery at the corner of Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria. This is the address for the Chief Director of Corporate Services.
FOR ATTENTION : Sub-directorate: Human Resources Management, UIF
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