Ethekwini Municipality
CALL CENTRE AGENT
Details
Closing Date
2024/04/12
Reference Number
ETH240327-1
Job Number 71000232
Job Title Call Centre Agent
Job Type Permanent
Job Grade T07
Division Call Centre
Department Revenue
Branch Call centre And Correspondence
Vacancy Group Revenue Management Unit
Reporting To Supervisor (Call Centre)
Location – Town / City Durban
Location – Province KwaZulu-Natal
Location – Country South Africa
Housing Subsidy Yes
Leave Yes
Medical Aid Yes
Other Allowances N/A
Pension Fund Yes
Remuneration R208 686.56/R270 896.51 PA
13th Cheque Yes
Contact Name Human Capital -Finance
Contact Telephone 0313227305
Purpose of the Job
in order to carry out administration and control that is appropriate and right with regard to the operation and revenue billing services that are provided by the municipality.
Principal Areas of Responsibility
The Municipality is committed to provide a prompt service to all customers who have questions regarding revenue-related services supplied by the municipality.
This document provides pertinent information regarding revenue related to the various services that are supplied or offered by the Municipality.
Maintains a high level of customer service by performing administrative tasks in order to meet the requirements.
This function is responsible for processing all administrative procedures that are applicable to the registration of new and/or existing Municipal customers.
is responsible for processing all administrative requirements that are required for the termination of current municipal clients.
Controls and manages any requests to change one’s name.
Ensures that all modifications to the valuation roll and inquiries regarding property registration happen.
Participates in the formulation of new policies and the implementation of initiatives with the goals of preserving high standards and enhancing customer service.
Maintains adherence to the culture of the contact center and makes use of technology in order to produce customer support that is effective, efficient, and prompt.
Assists customers in registering for the eServices and creating profiles for themselves.
Competencies and Abilities
Complete focus on the details.
Behaving ethically and professionally.
Having awareness of the organization.
Find solutions to problems.
The processes of a business.
Utilization of technological resources.
Expressing oneself.
Focusing on the customer and putting the client first.
The ability to bounce back.
Orientation toward learning…
Requirements :
Grade 12 (National Qualifications Framework Level 4) or its equivalent.
2 years of experience that is applicable.
Ability to use a computer.
Requirements that are Preferred
Both a certificate in administration and a Grade 12 (NQF Level 4) are required.
3 years of experience that is relevant.
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