Call Centre Agent

Details

Closing Date
2024/07/23
Reference Number
MOT240716-11
Job Title Call Centre Agent: | Auto Pedigree | Spartan
Branch/Department Call Centre
Job Type Classification Permanent
Location – Town / City Spartan, Kempton Park
Location – Province/Area Gauteng
Location – Country South Africa

Description of the Job

Auto Pedigree, which is located in Kempton Park, is looking for people who are interested in working as Call Center Agents.
An experienced Representative who is professional and friendly, as well as patient and tolerant, is being sought by a dynamic leader in the automotive retail sales industry.
This individual is looking to join their team, which is resilient and focused on achieving their goals.

Overview of the Position

In order to determine the requirements of customers, to align those requirements with the services that we provide, and to propel the company toward expansion, retention, and expansion of both new and existing customers through the provision of satisfactory service. Lead conversion and the cultivation of relationships with both internal and external customers would be the means by which these results would be accomplished.

Specific Duties and Obligations of the Role

Management of sales occurs on a daily, weekly, and monthly basis.
Become familiar with the capabilities, features, and characteristics of vehicles in order to acquire an understanding of them.
Developing the company in order to achieve the monthly sales goals that have been established.
Leading specific strategies to maintain and expand the customer base that is already in place.
Contributes to the process of setting up mobile displays.

Customers should be accompanied on test drives, and licenses and documentation should be collected in advance in accordance with best practices.
Manage the expectations of the customer in order to guarantee efficient service delivery.
One hundred percent dedication to accomplishing sales goals and expanding business by taking risks and developing opportunities using one’s own abilities.
Finding new sources of revenue and breaking into them is a priority.

This includes ensuring that feedback is provided and that customer escalation is managed.
Handle face-to-face conversations in an effective manner by informing customers about the procedures for applying for financing, managing customer needs, providing prompt responses, soliciting feedback, and following up in order to guarantee efficient service and interest in Auto Pedigree’s products and services.
Ensure that situations are accurately analyzed, that logical solutions are developed, that priority issues are identified and escalated, that composure is maintained in challenging circumstances, and that problems are resolved efficiently while upholding the values of the organization.

Clients should be informed about the procedures that the company and financial institutions follow for the application of financing, prompt responses should be given to their needs and feedback, interest should be built in Auto Pedigree’s offerings, and brand awareness should be promoted through customer service orientation.

Competencies and previous work experience

Grade 12
A valid driver’s license with the Code 8
literate in the use of computers and possessing a fundamental level of proficiency with Excel and Outlook
Two years of experience in both customer service and sales, with a track record of successful sales is required.

Experience that is pertinent to the industry is desirable.
An advantage would be to have some familiarity with the regulations that govern the retail industry at some level.
One advantage is having knowledge of the languages that are spoken the most in the area.
It would be desirable to have an understanding of the products and services offered by Auto Pedigree.

It is essential to take note that the individual who has been appointed will be required to work shifts and weekends. Extensive travel was required, with three weeks of travel per month.

Competencies and Personal Characteristics

Have a flair for business and entrepreneurship.
Interpersonal: the ability to negotiate and influence others, as well as excellent communication skills (both face-to-face and over the phone).
A solid comprehension of the trends in the industry and the market, as well as the behavior of customers.
Motivated by oneself, capable of setting priorities and managing one’s time effectively.
Ability to deal with diverse customers and cater for their unique needs.
Evidentiary evidence of the use of one’s own initiative and the ability to solve problems is required.

A strong sense of commitment and a sense of urgency are required, as well as the ability to effectively manage one’s time.
Immaculate and well-presented.
Excellent abilities in networking
Competence in numerical values
Recognize, record, and make sense of fundamental information regarding the customer

Capacity to adjust to a shifting environment, dealing with any delays or other unanticipated demands
Having the ability to meet deadlines and being goal-oriented
Capability to perform proficiently either as a member of a group or as an individual
An in-depth understanding of proper telephone protocol
a focus on the particulars

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