Customer Care Agent
Details
Customer Care Agent (MOT241002-11) – Liquid Capital with Tagline
Closing Date
2024/10/10
Reference Number
MOT241002-11
Job Title Customer Care Agent
Branch/Department Customer Care
Job Type Classification Permanent
Location – Town / City Edenvale
Location – Province/Area Gauteng
Location – Country South Africa
Description of the Job
It will be the responsibility of the successful candidate to identify and evaluate the requirements of customers in order to achieve customer satisfaction and retention, respectively.
Liquid Capital Division, which is a division of Motus Mobility Solutions (Pty) Ltd is the location where this position is made available.
Specific Duties and Obligations of the Role
The Governance and the Process
Adhere to the predetermined procedures and service level agreement in order to meet the performance goals that have been agreed upon.
Work should be carried out in accordance with governance and compliance procedures.
Recognize and implement solutions that are already known to address operational challenges, and escalate problems.
The process of recording and reporting on transactional activities in order to supply information that is both timely and accurate for decision making processes in the area of accountability
Maintain a close eye on and assess the efficiency and quality of the operational procedures, and communicate the results to the relevant stakeholders.
Provide assistance to customers who have questions, and if necessary, direct them to the appropriate department so that their questions can be answered in a timely and efficient manner.
Give prompt and professional responses to calls, ensuring that the services provided to customers are of the highest quality and accuracy, thereby enhancing the reputation of the company.
Monetary matters
Perform work in a manner that is both effective and efficient in order to achieve maximum financial performance.
Client
Provide services that contribute to the establishment of a culture that strives to fulfil the requirements of the customers in every facet of the business.
Deliver work activities in an efficient manner in order to satisfy customers
Excellence in customer service should be fostered as a culture.
Individuals
Participate in training programs in order to improve the quality of your work and enhance your own skills.
Embrace and uphold the values of the company.
Competencies and previous work experience
Matric
Two to three years of work experience in a role that is either the same or similar should be required.
An Experience in the Automobile and Insurance Industries
Knowledge and experience with Microsoft Word, Excel, and Outlook are required for computer literacy.
Competencies and Personal Characteristics
Capacity for Effective Communication
Concentration on the Customer or Client
Administration of Contact Centers
Orientation Around Results
Energy-packed
In a timely manner
The ability to multitask
Exceptional ability to manage time and pay close attention to detail
Self-assured and self-expressive
The capacity to perform well under pressure
Clear credit and no criminal record
Own transportation or transportation that is dependable
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