Fidelity Services Group

Pinetown, KwaZulu-Natal

Permanent

Job Description

Role                 :           Regional Armed Response Manager

Company         :           Fidelity – ADT

General Job Information
Generic Job Purpose:As the Regional Armed Response Manager, you are responsible for the complete operational functioning of the Armed Response department in an efficient and professional way.
Level of Work:
Job Family:	Operations
OFO Code:	TBC
Position Number:	TBC
Occupational Level:
Occupational Category:
Paterson Grade:	N/A
Critical Job:	No
Suitability for Persons with Disability:	Yes
Credit Check	Yes

Organisational Structure:                                      Line Manager (1st Level)Regional Operations ManagerThis JobRegional Armed Response ManagerSubordinates (1st Level)Senior Supervisor, ResponseSupervisor, ResponseResponse Officers Minimum experience and other qualifications:·        Management experience (minimum 5 years)·        PSIRA Registered Grade B·        Valid Driver’s LicenseJob requirements and attributes:·        Computer Literacy essential (MS Office, advanced Excel, PowerPoint)·        Listener experience advantageous.·        Excellent communication skills   Minimum Qualification:Qualification TypeAcademic TypeAcademic Sub-TypeNQFQualificationNational Senior Certificate / Grade 12  NQF Level 4Relevant

Preferred Qualification:Qualification TypeAcademic TypeAcademic Sub-TypeNQFQualificationCertificate/Diploma Security ManagementNQF Level 05/06Relevant

OUTPUTS

Key Performance indicators

COMPETENCIES

(TECHNICAL & BEHAVIOURAL)

• Integrity and trust
• Action orientated.
• Interpersonal savvy
• Business acumen
• Approachability
• Problem solving
• Drive for results
• Attention to detail.

general functions

reaction times:

DUTIES

PERFORMANCE STANDARDS

·        Attend management and pack meetings as required. ·        Conduct operational meetings on a weekly basis. ·        Compile, change and manage all areas monthly. ·        Compile reports for the pack on a weekly/monthly basis. ·        Keep standard operating procedures up to date and ensure that these policies are adhered to daily. ·        Control budget daily. ·        Approve and control all purchases daily. ·        Approve all new employment as required. ·        Keep track of all disciplinary hearings on a weekly basis ·        Conduct all disciplinary hearings as required. ·        Assess training needs on a yearly basis. ·        Nominate employees to undergo training as required. ·        Control performance appraisals on a quarterly basis. ·        Keep statistics on a quarterly basis. ·        Conduct performance appraisals. ·        Check and control PSIRA registrations monthly. ·        Control petrol expenses monthly. ·        Manage and control firearm scanning and compliance on a weekly basis. ·        Ensure FAMS compliance,1.      Bullet resistant inners & Plate scanning monthly,2.      Checklist of firearm safekeeping compliance per Branch. ·        Grant increases according to performance on a yearly basis.

·        Ensure knowledge of pack ·        Ensure compliance to standard operating procedures (SOP’s) daily. ·        Ensure regular meetings are held with recorded minutes. ·        Ensure budget control. ·        Ensure compliance with training program and firearm licenses. ·        Ensure updated PSIRA registration. ·        Ensure recruitment, awards, promotions and time sheets are submitted according to standard. ·        Ensure stats are up to date and available to required parties.

safety standards:

DUTIES

PERFORMANCE STANDARDS

·          Schedule for leave (Annual/ sick/compassionate/study) ·          Time sheets and booking overtime as required. ·          Interviewing potential candidates for employment ·          Monitoring/Coaching/Assisting of staff to continually better themselves.·        Take direct responsibility for department.

·        Ensure all feedback given to all staff timeously. ·        Execution of all corrections ·        Ensure compliance with disciplinary code. ·        Ensure mentoring/coaching of staff for succession.·        Ensuring the safety and welfare of all Staff ·        Ensuring that all staff are trained to required standards. ·        Ensure work is  done in accordance with company rules and procedures. ·        Ensure all workstations are performing their duties.·        Ensure that all instructions are carried out Ensure full staff compliment. ·        Ensure that Supervisor/s enforce strict discipline

client liaison:

DUTIES	PERFORMANCE STANDARDS
·        Receive and investigate client complaints. ·        Ensure non-occurrence of same problems ·        Give full feedback to clients where necessary	·        Ensure complete investigations. ·        Ensure feedback to clients. ·        Ensure non-occurrence

administration:

DUTIES	PERFORMANCE STANDARDS
·        Daily, weekly, monthly reports ·        Time sheets	·        Ensure all admin is up to date and according to standard.

staff turnover:

DUTIES	PERFORMANCE STANDARDS
·       Responsible for turnover ·       Staff morale ·       Discipline	·       Ensure turnover reasons are known and addressed. ·       Ensure disciplinary code is adhered to.

general:

DUTIES	PERFORMANCE STANDARDS
·        Have expert knowledge about all facets pertaining to your position. ·        Attend all required meetings and training sessions. ·        Always keep your workstation / office neat and tidy. ·        Not abuse company telephone for private calls	·        Ensure that all staff are adequately trained for your area. ·        Ensure that all KPIs are maintained.

Apply: https://fidelityservicesgroup.simplify.hr/Vacancy/Apply/c489fr