Star Recruit
Centurion, Gauteng
Permanent
Job Description
JOB DESCRIPTION
| Job Title | Sales Assistant | |||
| Department | Retail | |||
| Reporting Line | Store Manager | |||
| Occupational Level | Skilled Technical | |||
| Qualifications | Matric | |||
| Experience | Sales experience; 1 years’ sales experience | |||
| SkillsAdministrative skillsStock-takeHealth and Safety standardsComputer Literate | CompetenciesEnergeticSociableInterpersonal skillsOrganisedAttention to detailCustomer orientedCommunication | |||
| Output | Weight | Measurement Criteria | Tasks | |
| Kiosk Management | 25% | Kiosk operating hours | Open Kiosk 15 minutes before mall openingEnsure that Kiosk Is always attended to | |
| Manage cash | Complete daily cash-upsDeposit cash | |||
| Sales Assistance | 30% | Product knowledge | Keep abreast with products in order to effectively market to customers | |
| Meet sales targets | Apply LEAF sales techniquesGain an understanding of customers in order to utilise targeted sales | |||
| Customer relations | 20% | Customer retention | Assist customers in a courteous, professional mannerListen and understand what customers require | |
| Customer satisfaction | Provide meaningful support to customersReport customer complaints in writing timeously and accurately | |||
| Self Development | 5% | Developing skills by keeping abreast with retail trends | ||
| Behavioural Indicators | ||||
| Output | Weight | Measurable | ||
| Teamwork | 5% | Collaborate with colleagues to achieve a common goal or complete the task at hand in the most efficient manner | Assist colleagues by being helpful, communicate effectively and listen attentively. | |
| Integrity | 5% | Show a strong and consistent to strong moral and ethical principles | Be true to own and company values | |
| Respect | 5% | Treat all colleagues and external parties with respect and compassion | Maintain a positive approach, be kind and treat others as you would want to be treated. | |
| Honesty | 5% | Conduct which is loyal, fair, sincere and trustworthy | Keep your word, honour commitments and take responsibility | |
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