SERVICE CONSULTANT x3

HIRING COMPANY: MOMENTUM

Due Date
2022/08/01
Reference Number
MMH220722-9
Work Title
Service Consultant – Health4Me x3
Position Type
Brief
Job Family
Client Services
Bunch
Wellbeing Solutions
Far off Opportunity
None of the time
Area – Country
South Africa
Area – Province
KwaZulu-Natal
Area – Town/City
Cornubia, Durban

PRESENTATION
Force Health Solutions, a substance of Momentum Metropolitan Holdings conveys manageable, coordinated wellbeing arrangements that address the issues of clients in the various sections and augment lifetime client esteem. We fabricate and keep a culture of development, and make esteem through remarkable bits of knowledge of how to accomplish explicit results by utilizing a characterized set of Health capacities.

JOB PURPOSE
Convey proficient assistance to clients through different adjusting channels (inbound calls, messages, stroll in collaborations and so forth), answering their necessities, concerns and grievances inside concurred Service Level Agreements and administrative and consistence prerequisites.

NECESSITIES
Matric
A minimum of 1 – 2 years client administration experience
Magnificent information on Momentum Health System and items would be a benefit
Great comprehension of the Medical Scheme Administration or Short Term Insurance industry
Fantastic relational abilities in Zulu/Sesotho/Setswana/Sepedi or potentially Zulu, notwithstanding English

OBLIGATIONS AND RESPONSIBILITIES
Distinguishing dangers to the organization and heighten as needs be
Participating in compelling correspondence and conveyance as per Service Level Agreements
Keeping a steady help conveyance to guarantee client maintenance and fulfillment
Acquiring and keeping up with wide item and industry information to actually and precisely answer client inquiries
Guaranteeing Service Level Agreements are met and surpassed consistently
Giving first-time goal on inquiries of a mind boggling nature
Managing client demands in a skilled, productive, and proficient way
Driving and supporting successful collaboration inside the office
Taking part in fitting preparation mediations to advance own proficient turn of events
Guaranteeing to show the organization’s qualities consistently
Recording of all questions and associations with clients onto the work process framework
To guarantee the necessary time required to circle back is met
To guarantee that all correspondence conveyed is of the greatest quality

CAPABILITIES
A solid comprehension of the clinical guide and transient protection industry will be favorable
Take responsibility for inquiries and guarantee that they are settled luckily and successfully
Complete documentation according to departmental rules to address client issues
Use IT frameworks really, to guarantee precision of documentation
Stick to hierarchical best practice and regulative necessities
Stick to approaches and methods and make a remedial move where important
Guarantee all dangers are moderated and raised where essential

Capacity give quality composed criticism to clients on inquiries raised through email, fax or post
Inquiries
[email protected]

POLICY
MOMENTUM is focused on Employment Equity, variety and consideration while enrolling inside and remotely. All arrangements are made in arrangement to our Employment Equity objectives and we urge individuals with handicaps to apply.

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