Exclusive Essentials
Rosebank, Gauteng
From R7 500 a month – Full-time
Full job description
Job description
Job Title: Call Centre Team Leader
Company: Exclusive Essentials
Location: Rosebank
Job Type: Full-time
Urgency: Needed to start immediately
About Us:
Exclusive Essentials is a dynamic and innovative company dedicated to providing exceptional customer experiences. We’re seeking a talented and motivated Call Centre Team Leader to join our team!
Job Summary:
We’re looking for an experienced Call Centre Team Leader to lead our team of Sales and customer service representatives. As a Team Leader, you will be responsible for coaching, guiding, and motivating your team to deliver exceptional customer service, drive sales growth, and achieve business objectives.
Key Responsibilities:
– Lead and motivate a team of customer service representatives to achieve sales and service targets
– Coach and develop team members to improve performance, skills, and knowledge
– Monitor and analyze team performance metrics, providing feedback and recommendations for improvement
– Implement process improvements to enhance customer experience and efficiency
– Collaborate with other departments to resolve customer complaints and concerns
– Develop and maintain a positive and inclusive team culture
Requirements:
– 4+ years of experience in a call center leadership role
– Proven track record of achieving sales and service targets
– Excellent communication, coaching, and leadership skills
– Ability to analyze data and make informed decisions
– Strong problem-solving and conflict resolution skills
– Experience with customer relationship management (CRM) software
– Must ITC Clear
What We Offer:
– R7500 Basic Salary + Competitive commission
– Opportunities for career growth and professional development
– Dynamic and supportive work environment
– Recognition and reward for outstanding performance
How to Apply:
If you’re a motivated and customer-focused leader, please submit your application, including your resume and cover letter and a copy of your ID, to [email protected]. We can’t wait to hear from you!
Exclusive Essentials is an equal opportunities employer. I’m #hiring. Know anyone who might be interested?
Job Type: Full-time
Pay: R7 500,00 per month
Experience:
Team leading: 4 years (Required)
Location:
Johannesburg, Gauteng (Required)
Work Location: In person
Job Type: Full-time
Pay: From R7 500,00 per month
Work Location: In person
APPLY HERE: https://smartapply.indeed.com/beta/indeedapply/form/resume
