Team Leader – New Post

Exclusive Essentials

Rosebank, Gauteng

From R7 500 a month – Full-time

Full job description

Job description

Job Title: Call Centre Team Leader

Company: Exclusive Essentials

Location: Rosebank

Job Type: Full-time
Urgency: Needed to start immediately

About Us:

Exclusive Essentials is a dynamic and innovative company dedicated to providing exceptional customer experiences. We’re seeking a talented and motivated Call Centre Team Leader to join our team!

Job Summary:

We’re looking for an experienced Call Centre Team Leader to lead our team of Sales and customer service representatives. As a Team Leader, you will be responsible for coaching, guiding, and motivating your team to deliver exceptional customer service, drive sales growth, and achieve business objectives.

Key Responsibilities:

– Lead and motivate a team of customer service representatives to achieve sales and service targets

– Coach and develop team members to improve performance, skills, and knowledge

– Monitor and analyze team performance metrics, providing feedback and recommendations for improvement

– Implement process improvements to enhance customer experience and efficiency

– Collaborate with other departments to resolve customer complaints and concerns

– Develop and maintain a positive and inclusive team culture

Requirements:

– 4+ years of experience in a call center leadership role

– Proven track record of achieving sales and service targets

– Excellent communication, coaching, and leadership skills

– Ability to analyze data and make informed decisions

– Strong problem-solving and conflict resolution skills

– Experience with customer relationship management (CRM) software

– Must ITC Clear

What We Offer:

– R7500 Basic Salary + Competitive commission

– Opportunities for career growth and professional development

– Dynamic and supportive work environment

– Recognition and reward for outstanding performance

How to Apply:

If you’re a motivated and customer-focused leader, please submit your application, including your resume and cover letter and a copy of your ID, to [email protected]. We can’t wait to hear from you!

Exclusive Essentials is an equal opportunities employer. I’m #hiring. Know anyone who might be interested?

Job Type: Full-time

Pay: R7 500,00 per month

Experience:

Team leading: 4 years (Required)

Location:

Johannesburg, Gauteng (Required)

Work Location: In person

Job Type: Full-time

Pay: From R7 500,00 per month

Work Location: In person

APPLY HERE: https://smartapply.indeed.com/beta/indeedapply/form/resume

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